Even though we strive to provide the customer with only the best, sometimes there may happen a request to refund the purchase price or exchange the product.
If you have ordered more than one product, please make sure that the product is returned in the correct bag, which states the name of the product you are returning.
Products can be returned by following the general conditions.
Summary:
— The product must be unwashed, unworn, with all labels attached in the original packaging. The product must also be free of stains, hair, or any other damage.
— The product you want to return must be sent to the company’s address: NA KLANCU D.o.o., Ulica Jožeta Jame 14, 1210 Ljubljana, Slovenia
— We do not accept packages with redemption. The customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable.
— If you have any problems or questions, please contact our team on[email protected] and we will answer you as soon as possible.